Privacy Policy
Last Updated: June 4, 20261. Introduction
Lake Lead Response LLC ("Lake Lead Response," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Lake Lead Response LLC collects, uses, stores, protects, and retains information when you visit our website, submit a form, request a demo, request information, communicate with us, use our services, or choose to receive SMS/text messages from us.
This Privacy Policy applies to our website, contact forms, demo forms, communication channels, SMS/text messaging program, and related services.
2. Information We Collect
Contact Information
We may collect contact information that you voluntarily provide, including your name, business name, email address, phone number, business type, and other details you submit through our website, demo request form, contact form, scheduling process, or other communications with us.
Business Information
We may collect business-related information that you voluntarily provide, including your business type, business location, service needs, missed-call or inquiry volume, customer communication needs, appointment scheduling needs, review request needs, and other information you provide so we can understand whether Lake Lead Response LLC's services may be a fit for your business.
SMS Opt-In and Consent Information
If you choose to receive SMS/text messages from Lake Lead Response LLC, we may collect and retain your mobile phone number, SMS opt-in status, SMS consent records, opt-in timestamps, opt-in source, message history, opt-out records, and related communication records.
Communication Information
We may collect messages, emails, form submissions, call notes, support requests, appointment details, onboarding details, and other communications you send to us.
Website and Usage Information
We may automatically collect limited website usage information, such as IP address, browser type, device information, pages visited, time spent on the website, referral source, and similar analytics information.
3. How We Use Your Information
Lake Lead Response LLC uses the information we collect for legitimate business communication, customer service, sales inquiry, account management, service delivery, and compliance purposes, including to:
- Respond to demo requests, contact form submissions, and business inquiries.
- Contact you about Lake Lead Response LLC services.
- Schedule consultations, demos, onboarding calls, or service-related meetings.
- Provide customer support.
- Send service updates, account updates, appointment reminders, onboarding updates, billing-related notices, and follow-up communications related to your interaction with Lake Lead Response LLC.
- Set up, manage, or support customer inquiry response automation and related business communication services.
- Improve our website, internal processes, services, and customer experience.
- Maintain compliance records, including SMS consent records and opt-out records.
- Comply with applicable legal obligations.
4. SMS/Text Messaging Privacy and Consent
Lake Lead Response LLC may use your mobile phone number to send SMS/text messages related to demo requests, appointment scheduling, appointment reminders, customer support, onboarding communications, service updates, account notifications, billing-related notices, and other communications related to your interaction with Lake Lead Response LLC.
Lake Lead Response LLC may send marketing or promotional SMS/text messages only if you separately and expressly consent to receive marketing or promotional text messages from Lake Lead Response LLC.
Non-marketing/service SMS consent and marketing/promotional SMS consent are separate. You may choose to consent to one, both, or neither. SMS consent is not required as a condition of purchase or as a condition of submitting a contact form, demo request, or other inquiry.
Message frequency may vary depending on your interactions with us, the services you request, your appointment or onboarding status, and your communication preferences. Message and data rates may apply. You may reply STOP to opt out of SMS/text messages at any time. You may reply HELP for help.
When you provide your mobile phone number and opt in to receive SMS/text messages from Lake Lead Response LLC, we collect and store your mobile phone number, SMS opt-in status, consent records, opt-in source, opt-in timestamps, message history, opt-out records, and related communication records to deliver messages, respond to your requests, maintain compliance documentation, honor opt-out requests, and administer our communications with you.
5. SMS No-Sharing Policy
Lake Lead Response LLC does not sell, rent, lease, trade, transfer, share, or disclose SMS opt-in data, mobile phone numbers, text messaging consent records, or text messaging originator opt-in data to third parties, affiliates, partners, lead brokers, advertisers, or outside organizations for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be used for cross-marketing, list brokering, lead selling, affiliate marketing, third-party advertising, third-party promotional campaigns, or unrelated marketing.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing or promotional purposes.
6. Service Providers
Lake Lead Response LLC may use trusted service providers to help operate our website, CRM, communication tools, SMS delivery systems, scheduling tools, payment systems, analytics, customer support processes, and related business systems.
Service providers may process limited information only as needed to perform services on behalf of Lake Lead Response LLC. Service providers are not authorized to use your personal information, mobile phone number, SMS opt-in data, or text messaging consent records for their own marketing, promotional, unrelated, or independent purposes.
This does not change our SMS no-sharing policy. SMS opt-in data, mobile phone numbers, text messaging consent records, and text messaging originator opt-in data are not sold, rented, leased, traded, transferred, shared, or disclosed to third parties, affiliates, partners, lead brokers, advertisers, or outside organizations for their own marketing or promotional purposes.
7. How We Do Not Use Your Information
Lake Lead Response LLC does not:
- Sell your personal information.
- Rent, lease, trade, or sell your phone number.
- Share SMS consent information for marketing or promotional purposes.
- Provide SMS opt-in lists to affiliates, partners, advertisers, lead brokers, or outside organizations.
- Use SMS consent information for unrelated third-party campaigns.
- Send marketing or promotional SMS/text messages unless you separately consent to receive marketing or promotional messages from Lake Lead Response LLC.
- Use purchased contact lists for SMS/text messaging.
8. Cookies and Website Tracking
Our website may use cookies, analytics tools, pixels, or similar technologies to understand website performance, improve user experience, and measure marketing effectiveness.
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
9. Data Retention
Lake Lead Response LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, maintain security, and maintain SMS consent and opt-out records.
SMS opt-in records, consent timestamps, opt-in source records, message logs, and opt-out records may be retained for compliance documentation, legal recordkeeping, and honoring opt-out requests.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No method of internet transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
11. Your Choices
You may request to access, correct, update, or delete certain personal information by contacting us.
You may opt out of SMS/text messages from Lake Lead Response LLC at any time by replying STOP to any text message from us.
After you reply STOP, Lake Lead Response LLC may send a one-time confirmation message confirming that you have been unsubscribed. After that confirmation message, you will no longer receive SMS/text messages from Lake Lead Response LLC unless you opt in again.
For help related to our SMS/text messaging program, you may reply HELP to any text message from us or contact us using the information listed below.
12. Children's Privacy
Lake Lead Response LLC's website and services are intended for business owners and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Lake Lead Response LLC
Camdenton, Missouri
Phone: (573) 920-4184
Email: calvin@lakeleadresponse.com
Website: lakeleadresponse.com